Acacia Ridge rail crossing overpass project

Value: $122 million

Client: RXR Alliance involving the Department of Transport and Main Roads (DTMR), Queensland Rail (QR), Aurecon, Bielby Holdings and JF Hull Holdings

Contract model: Project alliance

Period: early 2004 - late 2010

Scope: This project was commissioned to eliminate a notorious traffic bottleneck that occurred when kilometre-long interstate freight trains passed through the level crossing on Beaudesert Road at Acacia Ridge.

The works involved:

  • lowering a 1.4km section of the Brisbane-Sydney freight rail corridor by approximately 10m
  • building two three-lane traffic overpasses across the rail corridor at almost the same level as Beaudesert Road
  • upgrading the nearby Fox Road, Paradise Road and Elizabeth Street intersections

Around 500,000m3 of material was excavated to lower the rail corridor. A temporary track was built around the excavation to enable freight rail operations to continue throughout construction. Beaudesert Road also remained open to traffic during construction, and continued to carry high volumes of long-haul trucks and heavy traffic through the work zone.

Involvement: Communikate managed the community and stakeholder engagement requirements of the project on behalf of RXR Alliance throughout the four-year design and construction phase. Our responsibilities included:

  • developing and implementing the Alliance’s community engagement program
  • advising the Alliance Management Team (AMT) about communications and stakeholder engagement issues (Communikate Director Kate Thomas served as a member of the AMT)
  • liaising / meeting with hundreds of affected residents and business operators to provide information about the scope, timing and impacts of the construction works
  • liaising with local, state and federal government stakeholders regarding project progress
  • managing stakeholder enquiries and complaints
  • planning and facilitating community meetings, site tours, and media opportunities
  • undertaking regular community and stakeholder satisfaction surveys
  • producing and distributing project communications such as works notice flyers and construction newsletters

Positive outcomes: Consistent engagement with the community throughout the project maintained high local awareness of construction progress, work activities, and key benefits.

The community engagement program also consistently met stretch targets set by the Alliance Management Team throughout the project. These included receiving “satisfied to very satisfied” ratings from the majority of directly affected stakeholders surveyed about the Alliance’s community engagement performance.