Community and stakeholder engagement

Our expertise in community and stakeholder engagement encompasses all stages of infrastructure development: planning, design and construction, and the ongoing operation, maintenance and upgrading of commissioned assets.

We can assist with any or every part of the engagement process:

• community and stakeholder research, risk analysis and strategic planning
• developing and implementing engagement programs and plans
• advising project management teams about communication and stakeholder engagement issues
• infrastructure easement acquisition negotiations
• community and stakeholder liaison and consultation
• facilitating community and stakeholder meetings, information events, open days, and commissioning ceremonies
• managing community and stakeholder enquiries and complaints
• community and stakeholder opinion / satisfaction surveys
• engagement program performance monitoring and reporting
• community liaison inductions and toolbox talks for site personnel
• provision of field support or strategic advice to internal client communications teams
• set up and administration of community call centre facilities, SMS messaging services and stakeholder contact databases