Logan Water Alliance

Value: $300 million

Client: Logan City Council, Cardno, Parsons Brinckerhoff and Tenix

Contract model: Program alliance

Period: mid 2009 - late 2013

Scope: Logan Water Alliance is one of the largest water infrastructure delivery programs of its type in Australia. A private / public sector enterprise involving Logan City Council, Tenix, Parsons Brinckerhoff and Cardno, the Alliance was established to meet the rising demand for water services in one of south-east Queensland’s fastest growing regions.

The Alliance assists Council to identify and prioritise capital works projects for new and improved water, wastewater and recycled water infrastructure, and manages the planning, design, construction and commissioning of these assets. As at 30 June 2012, the Alliance had completed 40 works projects valued at over $90m. These included expansion of Logan’s water and wastewater networks with more than 30km of new pipelines, installation of 15 emergency wastewater storage facilities, upgrades of seven pumping stations, and construction of an additional 20ML water reservoir. 

Current and upcoming Alliance projects include:

  • construction of a new 7km wastewater trunk main from Slacks Creek to the Loganholme wastewater treatment plant
  • major upgrades of the Beenleigh and Loganholme wastewater treatment plants
  • installation of new wastewater pumping stations and 9.7km of connecting pipelines from Logan Village to Crestmead
  • expansion of the Park Ridge wastewater network with 9km of new pipelines
  • a major upgrade of the Tanah Merah wastewater network to reduce overflows during wet weather
  • construction of additional emergency wastewater storage facilities throughout the Logan region

Involvement: Communikate manages the Alliance’s community and stakeholder engagement program, and coordinates production of almost all Alliance communications materials. Over the past three years, our responsibilities have included:

  • helping to facilitate the formation of the Alliance, and develop its mission, vision and values charter
  • developing and implementing the Alliance’s master community and stakeholder engagement program, and subsidiary strategies / plans for individual work packages and planning tasks
  • advising the Alliance Project Management Team (APMT) regarding communications and stakeholder engagement issues (Communikate Director Kate Thomas is a member of the APMT)
  • assisting with the recruitment and management of internal Alliance communications personnel
  • performing risk analyses to identify community and stakeholder concerns and issues as part of Alliance planning, design and construction review processes
  • assisting with easement acquisition negotiations
  • visiting thousands of properties and meeting with hundreds of affected residents and business owners to provide information about the scope, timing and impacts of Alliance works
  • managing stakeholder enquiries and complaints
  • planning and facilitating community meetings, site tours, media opportunities, commissioning ceremonies, open days, and internal team building events
  • undertaking regular community and stakeholder satisfaction surveys
  • developing a broad range of corporate communications materials including the Alliance’s logo, branding guidelines, stationery, head office interior graphics and signage, mobile displays, slideshow presentations, ground and aerial photography, internal and external newsletters, awards submissions, annual review publications, and media releases
  • developing and distributing a large volume of Alliance project communications, such as works notice flyers and construction update newsletters 

Positive outcomes: The Alliance’s community and stakeholder engagement program has consistently exceeded annual performance targets, even after the introduction of stretch targets by the Alliance Leadership Group. Key performance statistics (as at 30 June 2012) include:

  • 93% of satisfaction survey participants are pleased with the Alliance’s community and stakeholder engagement performance
  • 90% of the Alliance’s community and stakeholder engagement activities are regarded as proactive, rather than reactive
  • the Alliance has engaged with 4,295 directly affected stakeholders
  • the Alliance has conducted 1,545 community and stakeholder engagement activities, ranging from public tree planting days to doorknocks of entire communities affected by construction
  • the Alliance has received 166 stakeholder enquiries and 48 stakeholder complaints (an extremely low number of enquiries and complaints for a program of this size)

The Alliance has also received a number of awards and commendations in recognition of its contribution to the Australian water industry. These include:

  • 2012 Engineers Australia (Qld) Engineering Excellence Award - Policies, Systems and Procedures
  • 2011 Australian Water Association (Qld) Infrastructure Project Innovation Award
  • 2012 Infrastructure Partnerships Australia Contractor Excellence Award (Finalist)
  • 2012 Australian Water Association National Infrastructure Project Innovation Award (Finalist)