Pacific Motorway Upgrade Project, Springwood (south) to Daisy Hill

Value: $422 million

Client: Department of Transport and Main Roads (DTMR) and the Bielby Hull Albem Joint Venture (BHA JV)

Contract model: Early Contractor Involvement (ECI)

Period: mid 2009 – late 2012

Scope: This project is the first priority stage of a major upgrade of the Pacific Motorway between the Logan and Gateway Motorways, south of Brisbane.

The works involve making significant improvements to a 3.3km section of the six-lane motorway between Springwood and Daisy Hill. These include:

  • widening the shoulders of the motorway to accommodate additional traffic lanes in the future
  • refurbishing the motorway with a new road surface, safety barriers and signage
  • replacing an existing two-lane overpass across the motorway at Loganlea Road, Slacks Creek, with a new five lane bridge
  • upgrading major traffic intersections on Loganlea and Paradise Roads, Slacks Creek
  • constructing new motorway on and off ramps at Loganlea Road, Slacks Creek; Winnetts Roads, Daisy Hill; and Chatswood Road, Springwood
  • building a park ‘n’ ride bus station at Nujooloo Road, Slacks Creek, and new pedestrian and cycle paths beside the motorway

Involvement: Communikate has assisted the BHA JV with the community and stakeholder engagement requirements of the project since the commencement of the ECI contract in mid 2009. Our responsibilities have included:

  • developing the project community involvement plan
  • assisting the BHA JV to implement the community involvement plan
  • reporting to and advising the BHA JV and DTMR project management teams about communications and stakeholder engagement issues
  • liaising with affected residents and business owners to provide information about the scope, timing and impacts of project works
  • managing stakeholder enquiries, complaints and contact records
  • undertaking monthly stakeholder satisfaction surveys
  • producing regular project communications including monthly construction updates, press advertisements, and still / video ground and aerial photography

Positive outcomes: The construction team faced a significant challenge explaining the final project design to the community, as this was quite different to the concept proposed by DTMR during public consultation. The scope of the project was also extended by DTMR during construction, resulting in greater impacts on the community than originally anticipated. Despite this, the team’s engagement efforts resulted in 82% of directly affected residents and businesses reporting that they were satisfied with project communications.